Can I ask for additional towels or amenities?

Additional towels and amenities are available. Please ask a hotel crew.

Is food delivery service offered?

Ordering food delivery from outside restaurant is strictly prohibited.

Is there a toilet in the room?

All rooms are equipped with a bidet toilet.

Are guest rooms equipped with a DVD/Blu-ray player?

DVD players and Blu-ray players cannot be used. If you wish to use one, please enter your request in the request box when making your reservation. Please note that numbers are limited and that we may not be able to provide one depending on the situation. Please check the link below for the list of rental items. https://universalport.orixhotelsandresorts.com/facility/info/ We do not have rental DVD players or Blu-ray players. Please check the link below for the list of rental items. https://universalport.orixhotelsandresorts.com/facility/info/

Are guest rooms equipped with an electric kettle?

All rooms are equipped with an electric kettle or a hot water dispenser. All rooms are equipped with an electric kettle.

How many rooms are there?

There are a total of 600 rooms. There are a total of 428 rooms.

Are irons and ironing boards available?

Please check the link below for the rental items available. https://universalport.orixhotelsandresorts.com/facility/info/

Can I connect HDMI cables to the guest room TV?

HDMI cables can be connected. Please note that the cables are not available at the hotel. We ask guests to bring their own. HDMI cables cannot be connected as the guest room TVs are fixed to the wall or base to prevent falling.

Which amenities can I take home with me?

Amenities packed individually can be taken home.

Are the towels and bedsheets changed every day?

Towels and sheets will be changed every day. We will not be entering rooms if the "Don't Disturb" lamp is on. If you need towels etc changed, please ask a hotel crew.

What equipment is provided in the room?

In-room equipment differs depending on the room type. Please check the link below for the details of each room. https://universalport.orixhotelsandresorts.com/whupp/guest/

How many room keys can I borrow?

2 room keys are provided for each room. If you have a request for the number of keys, please ask at the front desk.

About the guest room air conditioning

All rooms are equipped with an air conditioner so guests can adjust the temperature by themselves. Please note that the guest room windows cannot be opened.

Are there rental bedwetting sheets?

Please check the link below for the rental items available. https://universalport.orixhotelsandresorts.com/facility/info/

Can the guest room windows be opened?

The guest room windows cannot be opened other than in emergency cases. Please do not break the window locks, open the windows, or enter the balcony.

Can the guest room be decorated?

We cannot decorate the rooms using balloons and/or decorations brought by guests. We do have optional services for limited rooms with balloon decoration included. https://universalport.orixhotelsandresorts.com/anniversaryoptionalservice/

Do I need to leave the room key at the front desk when I go out?

Room keys do not have to be left at the front desk when going outside. Please have it with you until check-out. Please be sure to return all room keys at check-out.

Are guest rooms equipped with an air humidifier?

All guest rooms are equipped with air purifiers with humidifiers. However, for hygienic reasons, water for the humidifier is not provided between April and October, so please fill your water tank in the bathroom or elsewhere before using the humidifier.

Are there Japanese-style or Japanese-Western-style rooms?

There are no Japanese-style or Japanese-Western style rooms. Please click the link below for the details of each room type. https://universalport.orixhotelsandresorts.com/whupp/guest/

What is the extension number for the front desk?

Please press the "Front Desk" button on the phone in your room to speak to the front desk.

What happens if I lose the room key? Will I need to pay for it?

Please note that a compensation fee may be charged if you are to lose your room key.

Are there women-only rooms or floors?

There are no women-only rooms or floors. We do offer "Girly Room" at HOTEL UNIVERSAL PORT and "Kirakira Corner Room" at HOTEL UNIVERSAL PORT VITA for women.

Can I take the leftovers home?

Please refrain from taking back food/drinks from the buffet restaurant.

Are guest rooms equipped with a safe?

All rooms are equipped with a safe.

Does the room door lock automatically?

The guest room doors lock automatically, so please bring your key with you when you leave the room. The elevators cannot be used without a room key. Please be sure to have your room key when you leave. The guest room lights turn on once the room key is inserted into the key socket on the wall at the entrance of the guest room.

When is the futon bedding made and put away?

Futon preparation/cleaning is not done as all rooms use beds.

Is there an air purifier in the room?

All guest rooms are equipped with air purifiers with humidifiers. However, from April to October, water for the humidifier is not provided for hygienic reasons, so please fill your room with water in the bathroom or elsewhere before using it.

About guest rooms with an open-air bath

There are no guest rooms with an open-air bath.

Are there rooms with a balcony or terrace?

There are no rooms with a balcony or terrace. Although certain rooms at HOTEL UNIVERSAL PORT are equipped with a balcony, it cannot be used as it is for emergency use only.

Guest room｜FAQ Hotel Universal PortHotel Universal Port Vita

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FAQ about "Guest room"

※This response was generated by an automatic translation system and is for reference only.

The bathroom amenities available in your room are as follows. There is no lotion, but an all-in-one essence skin care gel is available.

Shampoo / Conditioner / Body soap / Face & hand soap / Cleansing / All-in-one essence / Bath salts*

* The types of items available change depending on the season.

* Toothbrushes, hairbrushes, hair ties, razors, body towels, cotton, and cotton swabs are available at the amenity bar in the lobby, so please take what you need.

Other amenities and equipment in the room vary depending on the room type. Please see below for details.

■Guest Rooms (Details)
https://universalport.orixhotelsandresorts.com/whupp/guest/

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